Information and resources

Vision Australia's Programs for Families and Carers

There are a number of group programs available to families and carers of people who are blind or have low vision. These programs are all free and only require access to a landline telephone.

  1. Quality Living Groups for people caring for people with vision loss.

    This 8 week program provides opportunities for people to talk about challenges and concerns they share in their caring role. This program can be offered by telephone and as a face to face group in some locations.
  2. Telelink Programs for families and carers.

    Telelink is a regular on going telephone based group program that is delivered via teleconference. It provides social and peer support, special interest and recreation activities.


For more information call Vision Australia on 1300 84 74 66.

Commonwealth Respite and Carelink Centres

Commonwealth Respite and Carelink Centres provide information and support services for older people, people with disabilities and those who provide care and services.

The centres provide free and confidential information on community aged care, disability and other support services available locally, interstate or anywhere in Australia.

For more information call 1800 052 222.

Carers Australia

Carers Australia provides carers with information and services to support them in their caring role. Carers Australia has offices in each state.

For more information call the Carer Advisory and Counselling Service on 1800 242 636.

Centrelink - Information for Carers

Centrelink has a dedicated phone line to answer enquiries relating to Centrelink payments and services for people with a disability, illness and for carers.

For information about the Disability Support Pension, Mobility Allowance, Carer Payment, Carer Allowance, and Sickness Allowance call 13 2717.


Depression is one of the most common of all mental health problems. One in five people experience depression at some stage of their lives. While we all feel sad, moody or low from time to time, some people experience these feelings intensely, for long periods of time and often without reason.

The beyondblue info line provides information on depression, anxiety and related disorders, available treatments and referrals to relevant services.

For further information call beyondblue on 1300 22 4636.


Lifeline provides 24 hour telephone counselling service and information for people experiencing a personal or community crisis.

Contact Lifeline's telephone counselling service on 13 11 14.

For further information on support and professional help available in your local area, call Lifeline's 'Just Ask' information line on 13 11 14.

State Government Services


Family and Community Services - Ageing, Disability and Home Care.

The Ageing, Disability and Home Care department supports older people, people with a disability and their carers to live in their own home and participate in community life.

For further information call (02) 8270 2000.


The Department of Communities Disability and Community Care Services helps people with a disability and their families to access the support and services they need as they move through the different stages of their life.

For further information call1800 177 120.


The Department of Human Services Intake and Response Service provides information about supports and services and can also provide assistance with planning and support to people with disabilities, their families and carers in their local area.

For further information call 1800 783 783.