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“Staff can be quite unhelpful or untrained in assisting people with low vision or blindness. I've even had security doubt my disability before, which makes going to concerts quite uncomfortable,” he said.
“Increase staff training on disability awareness and proper assistance. Also, greet patrons upon arrival and ask if they need help, ensuring they can disclose privately and comfortably.
“Venues should trust patrons who disclose disabilities, avoiding the need for proof. Turn on house lights when gates open to ensure safe seating. More accessible sensory rooms at gigs would be even better to imitate.”


