Making a complaint about a disability worker might feel uncomfortable but it is vital in protecting others from harm, according to Victorian Disability Worker Commissioner Dan Stubbs.
Speaking to Vision Australia Radio’s Talking Vision, the Commissioner, who is also blind himself said a complaint begins a process of checks and balances that helps protect the sector as a whole.
“If you complain about a worker, you're not just doing that for yourself,” he said.
“You're doing that for a whole lot of other people with disabilities who might rely on that worker for similar work.”
Complaints can be reports of serious criminal behaviour like assault and sexual abuse, or preventing you from making a choice.
“It might come in the form of someone yelling at you or physically treating you in a bad way or not, or maybe denying you choice in certain aspects of your life,” Dan said.
Complaints may be made anonymously.
Listen to the full interview in the player below:
How to make a complaint in your state or territory:
National:
NDIS Quality and Safeguards Commission (NDIS Commission) for complaints related to an NDIS worker.
Phone: 1800 035 544, Mon to Fri
Online form: NDIS complaint contact form
Victoria:
Victorian Disability Worker Commissioner
Phone: 1800 497 132 Monday to Friday.
Online: Submit an online complaint
NSW:
NSW Ombudsman
Phone: 1800 451 524
Online: Submit a complaint
South Australia:
Health and Community Services Complaints Commission
Online: Submit a complaint
Northern Territory:
Health and Community Services Complaints Commission
Phone: 1800 004 474
Online: Submit a complaint online
ACT:
ACT Human Rights Commission
Phone: (02) 6205 2222
Online: Submit a complaint online
Western Australia:
Health and Disability Services Complaints Office
Phone: (08) 6551 7600 or 1800 813 583
Online: Submit a complaint
Tasmania:
Tasmanian Ombudsman
Phone: 1800 001 170
Online: Submit a complaint