This is an update from your local Vision Australia regional client services manager about the future of Vision Australia in your area.
As of Friday, November 1, the Vision Australia Cairns office will close as we move to a new model of delivering services in the region.
You will still receive the same quality and range of Vision Australia services, however appointments will take place in clients’ homes, the community or at scheduled clinics.
We will be holding low vision clinics, our accessible technology group and other appointments at Cairns’ Bolands Centre, however these are by appointment only and the centre has no drop-in capabilities.
We have ensured you can still access all products through your local staff, our webshop: www.shop.visionaustralia.org, by email [email protected] or by simply calling our National Contact Centre on 1300 84 74 66.
You can also register for our Vision Store Updates. If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
Following the closure of the Cairns office, there will be a number of ways for you to contact us.
You can call our Townsville office on 07 4434 5800 or email [email protected].
You can also call our National Contact Centre on 1300 84 74 66 or email them on [email protected].
You can also continue to communicate directly with your regular Vision Australia service providers.
If you would like to discuss this further, please email me via [email protected].
Kind regards,
Laree Verra
Regional Client Services Manager Queensland Regional North