Complaints and suggestions for improvements

We welcome and value all feedback for Vision Australia. If you have a complaint, compliment or suggestion for improvement for Vision Australia please complete the form on this page.

You may complete this form yourself online or, if you prefer, talk with a Vision Australia staff member on 1300 847 466 who can complete the form on your behalf.

All clients have the right to lodge a complaint with a third party rather than directly with Vision Australia. For the NDIS you can contact the NDIS Quality and Safeguard Commission on 1800 035 544 or www.ndiscommission.gov.au, and for My Aged Care you can contact the Aged Care Quality and Safety Commission on 1800 550 552 or https://www.agedcarecomplaints.gov.au. You can find more information on third parties in our Client Information Booklet (Download here: Client information booklet Word or Client information booklet PDF)

You can also learn about Vision Australia's whistleblower policy here.

Once you select 'submit', your complaint or suggestion will be automatically submitted.

Full name

Date of birth

Email address (mandatory)

Telephone number (including area code)

Address

Suburb

Postcode

Are you a client of Vision Australia?

State

Did you visit a Vision Australia office?

If yes, which office did you visit?

Comment/question/feedback (mandatory)

More

Please include as much detail as possible to enable us to better respond to your feedback. For example we would appreciate details of the date, the location, and of any services that you interacted with.

I would like this dealt with as: (mandatory)

What outcome, if any, would you like from this feedback? (mandatory)

I would prefer to be contacted by:

Contact us

What you need to know about Vision Australia and COVID-19: visionaustralia.org/COVID-19