Vision Australia COVID-19 update

15 May 2020

Through the COVID-19 pandemic, Vision Australia’s goal has been to support the blind and low vision community, while ensuring the safety of our workforce, clients and wider community.

We are still very aware of the danger COVID-19 poses to Australians, but as of Monday, May 18, we are excited to provide you with increased flexibility in how you can access Vision Australia services and products.

Vision Australia services

Vision Australia will continue to focus on delivering specialist blindness and low vision services through telehealth appointments.

Telehealth appointments are conducted via technology, such as telephone or videoconferencing, and mean you can access the services you need from the safety and comfort of your own home.

You can learn more about our telehealth services in this video from Karen Knight, General Manager Client Services, by visiting our website or calling us on 1300 84 74 66.

Requests for face to face appointments will only be considered in limited circumstances. These requests will be considered against a range of strict criteria, including, but not limited to, whether there is an urgent need and a strict COVID-19 risk assessment.

Please do not visit a Vision Australia location without a confirmed appointment as you will be unable to enter and asked to contact us via phone.

We ask that you do not request a face to face appointment if you are experiencing flu-like symptoms or have been in close contact with someone who has been diagnosed with or is suspected of having COVID-19.

Vision Store

To be able to visit a Vision Store in a Vision Australia branch, you will need to call our National Contact Centre on 1300 84 74 66, they will then forward your request to your local Vision Store team. Your local Vision Store team will contact you to undertake a COVID-19 risk assessment over the phone and arrange an appointment.

This allows us to protect the health and wellbeing of our staff and also make sure we have the right product or support available for you. Our offices are following strict social distancing and hygiene protocols.

We ask that you do not visit us if you are experiencing flu-like symptoms or have been in close contact with someone who has been diagnosed with or is suspected of having COVID-19

Visit our online Vision Store at or call our Vision Store team on 1300 84 74 66. We continue to offer free shipping for online and phone purchases, as well as an extended returns policy from 30 days to 90 days.

Thank you

We understand the COVID-19 pandemic has had a significant impact on many people from the blind and low vision community and we are committed to supporting you through this period.

Remember, our COVID-19 support line is available on 1300 88 70 58 8.30am-7pm Monday to Friday AEST and is there to support anyone who is blind or has low vision.

We will continue to update you on any changes to Vision Australia’s operations and please do not hesitate to contact us via phone on 1300 84 74 66 or email

Yours sincerely,

Ron Hooton,
CEO Vision Australia